Senior Service Manager

To maintain the quality of our apartment community, you'll need to: Provide exceptional customer service to our residents Review Customer Satisfaction Surveys with the maintenance team to continuously improve and address areas of concern Direct, schedule, and perform maintenance activities Supervise, train and mentor the maintenance team Communicate assignments to the maintenance team and monitor the workload to ensure completion Inspect units and manage the apartment make-ready process Review, prioritize, and complete service requests including appliances, plumbing, HVAC, electrical, etc. Ensure proper documentation of service requests, preventative maintenance, and make-ready status  in property management software Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed Qualifications to keep our communities running: 3+ years of experience with HVAC, Plumbing, Electrical, Appliance Repair, Carpentry, Landscaping, or Pool Operation 1-3 years of successfully leading a team Experience using computer applications such as Microsoft Word, Excel, Outlook, Internet Explorer, and the ability to learn and utilize our property management software Prior experience managing vendor relationships
Salary Range: NA
Minimum Qualification
Less than 5 years

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